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How do I restart my equipment?

To restart your equipment you should locate your POE brick. It’s a small black or white brick with two
ethernet ports and one power cord. It will have POE and LAN as the labels on the ports. You will need to
unplug the power from the wall for 30 seconds. Next, find the power cord going to your router. The
router will be a small box that was plugged into the POE brick. You will unplug the power to it. After 30
seconds you will want to plug power for both devices back into the wall. It’s very important you DO NOT
press the reset button on either of these devices. Pressing this button will factory reset the equipment
and require a service call to restore your service!

Updated on September 28, 2022
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